Shipping policy

At The Konbini.JP, we strive to provide you with a seamless and reliable shopping experience. Our shipping policy is designed to ensure your orders are delivered promptly and securely.

Here are our details our order & shipping procedures:

Order Processing

    • All orders are processed within 3 business days of receiving payment.
    • Order processing times may vary during peak seasons and promotional periods.

Shipping Methods

    • We offer a range of options to cater to your preferences and needs
    • Shipping rates are shown at the checkout page
    • Standard Shipping: Estimated delivery time is 4 business days.
    • Express Shipping: For a quicker delivery, we have an express option - estimated delivery time of 2 business days.
    • International Shipping: We do offer worldwide shipping but kindly note that shipping times may vary depending on destination and customs clearance. 

Order Tracking

    • Once your order has been shipped, you will receive a confirmation email with a tracking number.
    • Use the provided tracking information to monitor the status and estimated delivery time of your package.

Customs and Import Duties

    • Customers are responsible for any customs and import duties that may be applicable to their orders.
    • Customs policies vary by country, so please check with your local customs office for more information.

Delivery 

    • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.
    • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
    • We consider an order successfully delivered when the tracking information shows that the package was delivered to the provided address.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer support team at [customercare@anaexpress.net].

Thank you for choosing The Konbini.JP — we look forward to bringing the best of Japan to your doorstep!