In case you were wondering...

PRODUCTS

ARE YOUR PRODUCTS AUTHENTIC?

Yes. Every product sold at Konbini.JP Singapore is 100% authentic and sourced directly from Japan through trusted retailers, distributors, and suppliers.
WHAT PRODUCTS DO YOU SELL?

We offer a curated selection of authentic Japanese products, including:

  • Beauty & skincare
  • Japanese snacks & drinks
  • Collectibles & figurines
  • Lifestyle accessories

New arrivals are added regularly.
DO YOU RESTOCK SOLD OUT ITEMS?

Whenever possible, yes. Many of our products are limited releases, so availability depends on our suppliers in Japan. Follow us @thekonbini.jp or subscribe to our newsletter for restock updates.
ARE YOUR PRODUCTS NEW?

Yes. Unless otherwise stated, all products are brand new and unused.
WHY DOES MY PRODUCT HAVE JAPANESE PACKAGING?

Our products are imported directly from Japan, so the original Japanese packaging is kept exactly as released.
ARE YOUR PRODUCTS SAFE TO USE?

All beauty and skincare products are authentic products intended for the Japanese market. If you have sensitive skin or allergies, we recommend reviewing the ingredient list and performing a patch test before use.

SHIPPING

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are typically packed within 1–3 business days.

Estimated delivery times:

Singapore

  • Standard Shipping: 2–5 business days

For Malaysia, delivery times vary depending on your destination.
HOW MUCH IS SHIPPING?

Shipping costs are calculated automatically at checkout based on your delivery address and order size.

We may also offer free shipping promotions throughout the year.
WHERE DO YOU SHIP?

We currently ship throughout Singapore & Malaysia.

International shipping may be available for selected countries.
WILL I HAVE TO PAY DUTIES OR TAXES?

International orders may be subject to customs duties, import taxes or local handling fees determined by your country's customs authority.

These charges are the responsibility of the customer.
MY TRACKING HASN'T UPDATED.

Tracking information may take 24–48 hours to update after your order has been shipped.

If there has been no movement after several business days, please contact us or @thekonbini.jp
WHAT IF MY PACKAGE IS LOST?

Once your order has been handed over to the shipping carrier, responsibility for the parcel is transferred to the courier. While we take great care to ensure every order is securely packed and shipped safely, Konbini.JP Singapore is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the courier.

IIf you believe your parcel has been lost, we recommend contacting the shipping carrier directly using your tracking information to initiate an investigation.

ORDERS & PAYMENT

HOW CAN I TRACK MY ORDER?

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay and other payment methods shown during checkout.
WHEN WILL I BE CHARGED?

Your payment is processed immediately after your order has been successfully placed.
CAN I CHANGE OR CANCEL MY ORDER?

If your order hasn't been packed or shipped, we'll do our best to help.

Please contact us as soon as possible. Once an order has shipped, we cannot guarantee changes or cancellations.
WHY WAS MY ORDER CANCELLED?

Orders may be cancelled due to:

  • Payment authorization issues
  • Incorrect shipping information
  • Inventory availability
  • Security verification

If this happens, you'll be notified by email.
I ENTERED THE WRONG SHIPPING ADDRESS.

Please contact us immediately.

If your order hasn't been dispatched, we'll do our best to update your address.

RETURNS & REFUNDS

WHAT IS YOUR RETURN POLICY?

Due to the nature of imported products, collectibles, snacks, cosmetics and trading cards, all sales are final.

However, if your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with photos of the issue.
WHAT IF MY ITEM ARRIVES DAMAGED?

Please email us with:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping box
  • Photos of the shipping label

We'll review your request and assist as quickly as possible.
CAN I RETURN OPENED PRODUCTS?

For hygiene and safety reasons, opened beauty products, cosmetics, snacks and food items cannot be returned.

CONTACT US

HOW CAN I CONTACT KONBINI.JP?

Our customer support team is happy to help.

You can contact us through our Contact Us page or @thekonbini.jp directly.

We aim to respond within 1–2 business days.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?

Monday – Friday

09:00 AM – 5:00 PM (Singapore Time)

Excluding public holidays.