PRODUCTS
ARE YOUR PRODUCTS AUTHENTIC?
Yes. All items are carefully sourced from Japan and are 100% authentic.
WHAT PRODUCTS DO YOU OFFER?
We offer a curated selection of Japanese beauty, kawaii merchandise, and snacks.
SHIPPING
HOW LONG DOES SHIPPING TAKE?
Orders within Singapore usually arrive within 1–7 working days. International shipping times may vary.
DO YOU SHIP INTERNATIONALLY?
We currently only ship within Singapore.
HOW MUCH IS SHIPPING?
Standard shipping is $5. Express shipping is $20.
CAN I TRACK MY ORDER?
Yes, once your order is shipped, we will send you a tracking number via email.
ORDER & PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept American Express, Apple Pay,Google Pay,Mastercard, Unionpay and Visa.
CAN I CHANGE MY ORDER AFTER PLACING IT?
Once an order is placed, it cannot be changed as we process them quickly. Please double-check your items before confirming.
IS MY PAYMENT SECURE?
Yes, we use secure payment gateways to ensure your information is safe.
RETURN & REFUND
CAN I RETURN MY ORDER?
We do not accept returns unless items arrive damaged.
HOW DO I REQUEST A REFUND?
Contact us within 7 days if your items are damaged or missing. We will review your request and issue a refund if approved.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
Please contact us immediately with a photo of the damaged item. We will resolve the issue as soon as possible.
CONTACT US
HOW CAN I CONTACT YOU?
You can reach us via email at marketing@anaexpress.net or DM us on Instagram/TikTok.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our team is available Monday to Friday, 9 AM – 6 PM SGT. We aim to respond within 24 hours.